Marriott International said it has found a data breach in its Starwood guest reservation system that has potentially affected up to 500 million guests who made reservations at Starwood properties since 2014.
KEY FACTS
- For roughly two-thirds of the guests who were possibly affected, information included…
- …names, addresses, phone numbers, emails, passport numbers, and travel details.
- In some cases the information also included payment-card information.
- Marriott said payment card numbers are usually encrypted.
- However it could not rule out that card information was stolen.
We fell short of what our guests deserve and what we expect of ourselves. We are doing everything we can to support our guests, and using lessons learned to be better moving forward.
Arne SorensonCEO, Marriott
The company said an unauthorised party had gained access to the database containing information of Starwood guests, which included personal information and credit card details, on or before Sept. 10. The company found the unauthorised party had copied and encrypted information from the database, and had attempted to steal it.
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